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Open candu123 Privacy Policy with clarity

The candu123 Privacy Policy shows how we use account details, phone verification and wallet records when you access services in Indonesia.

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candu123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Privacy Policy applies to the details you provide when opening an account, completing phone verification, signing in, and asking for help with a wallet status. We record transaction references needed to match DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity with your account,

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while access depends on local law. We use these records to confirm requests, investigate mismatched receipts, protect account access and meet applicable legal duties. We do not ask you to send a wallet password through a support message. If you contact us about a payment record,
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include the account identifier and receipt reference rather than unnecessary personal details. The policy also explains when information may be shared with service providers handling account security, payment processing or hosting, and how long records are kept. Where local law permits, you can ask what data
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we hold, request a correction or raise a concern about its use.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP PATHS

Ask about Privacy Policy and account data

A clear support route helps when a Privacy Policy question meets a real account issue. Start with the account help path for login or phone-verification concerns, then use the cashier path when…

Account help path Use the account help link when your phone verification does not match your account. Tell us which step stopped, but never send a password or wallet PIN; our Privacy Policy governs how that request is handled.

Cashier receipt path For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, keep the receipt reference ready. We use that reference to check the relevant record without asking for unrelated personal details.

Policy request path Ask us to access, correct or explain your personal data through the available account support route. Include your account identifier and request type so we can verify ownership before responding.

DATA PRACTICE

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Privacy work is part of the account path, not a separate promise. We limit access to records by operational need, check ownership before changing details and use phone verification before account access.

Account details

We use the details you submit to create and maintain your account, connect your requests to the correct record and respond to account questions. You can ask us to correct details that are inaccurate or out of date.

Phone verification

Phone verification helps us check that an account request comes from the account holder before access or account changes. We do not need your wallet PIN or login password in a support request.

Wallet records

Payment references from DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity help us match receipts with account actions. We use the relevant reference instead of requesting a complete wallet history.

Cookies and devices

Cookies and device signals can help keep a sign-in session working and remember security choices. A mobile visit may create different technical records from a desktop visit, while the same policy applies to both.

Retention controls

We keep account, security and transaction records for as long as needed for the stated purpose, account support or applicable legal duties. When a record is no longer needed, we remove or de-identify it through our retention process.

Changes and questions

You can contact us through the account support route to ask what data we hold, request a correction or question a cookie or wallet record. We may verify ownership before making a change, where local law permits.

Check Privacy Policy answers before opening

These Privacy Policy questions cover the account steps Indonesian customers ask about most often. Each answer points you toward a practical action, from checking a cookie choice to preparing a DANA receipt reference or requesting a correction.

It covers account details, phone verification, cookies, device signals, wallet references, support requests, retention and permitted data sharing. It applies when you access the service where local law permits.

Phone verification helps us confirm account ownership before access or a sensitive account change. It also gives support a specific account step to investigate without requesting your password or wallet PIN.

Yes. The Privacy Policy covers transaction references connected with DANA, QRIS, OVO, GoPay, bank transfer and virtual account activity, so we can match a receipt with the correct account request.

Use the available account support route and ask for an access request. Provide your account identifier, describe the records you need and complete ownership checks where local law permits.

Yes. Send a correction request through account support with the account identifier and the detail that needs changing. We may verify ownership first, then handle the request under the Privacy Policy.

Cookies and device signals may support sign-in continuity and security choices on your phone. Mobile and desktop can produce different technical records, but the same Privacy Policy applies to each access path.

Include your account identifier, payment rail and receipt reference, such as a DANA or QRIS reference. Do not send a wallet PIN, password or unrelated personal details with the request.

Open candu123 Privacy Policy with clarity

Ask about Privacy Policy and account data

Browse how candu123 handles account data

Account details

Phone verification

Wallet records

Cookies and devices

Retention controls

Changes and questions

Check Privacy Policy answers before opening

01 What does the candu123 Privacy Policy cover?

02 Why does candu123 need my phone verification?

03 Does the Privacy Policy cover DANA and QRIS records?

04 How can I request a copy of my account data?

05 Can I ask candu123 to correct my details?

06 How does the Privacy Policy handle cookies on mobile?

07 What should I include in a wallet data question?

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